FAQ

How fast do you process and ship orders?
All orders will be shipped within 24-48 hours. Orders placed on the weekend will be shipped the following business day. (Monday) All orders are shipped from North Carolina. We do our best to ship all packages same day. 
How do i track shipment progress?
Once you have received an email from us that your order has been shipped, you can simply follow the link and to track your order. You typically receive an email confirmation immediately after the order has been shipped. Tracking Info is also available by logging into your account at www.KratomDeal.com
Do you ship to PO Boxes or APO/FPO Addresses?
We ship to PO boxes, however due to recent regulatioms with the military we do not ship to APO/FPO.
What if i entered Incorrect Address?
If you accidentally entered the wrong address for your shipment please contact us immediately after you have placed your order, as we ship orders extremely fast. info@kratomdeal.com
What Countries do you ship to?
Kratom Deal only ships to the Continental US and Hawaii
How long does shipping take?
• USPS First-Class arrives takes 3-5 Business Days, • USPS Priority Mail arrives in 2-3 Business Days • USPS Express arrives in 1 Business Day.  *KratomDeal is not responsible for any delays from USPS nor UPS. (Please email us at info@kratomdeal.com for any special shipping needs)
How do i cancel my order?
If you wish to cancel your order simply email us before your order ships. Once your order has shipped we are unable to cancel nor reroute your order.
Is my credit card information secure?
As much as we would like to accept your CREDIT CARD payment, there is a major attack on the kratom industry and they will not do business with kratom companies at this time.
All payments must be made through the mail with a Money Order, Cash, or Certified Check. Please send payment along with your order # to our address, your order will ship as soon as payment has been received.


Returns & Exchanges

We want you to be a satisfied customer, so all of the Kratom products are backed by a 3-day guarantee. The 3-day period is in effect from the time you get your order and is based on your tracking information. 

In order to receive an exchange please use the contact form on the Kratom Deal website to fill out your request. A representative of Kratom Deal will assist you with processing your transaction at that time. 

Only UNOPENED packages can be returned for an exchange.  Please be sure to try samples before ordering large quantity of anything. A 25% restocking fee will may apply.

Customer is responsible for shipping unopened items back for the exchange.

KratomDeal reserves the right to deny returns at any time.


Credit Cards

As much as we would like to accept your CREDIT CARD payment, there is a major attack on the kratom industry and they will not do business with kratom companies at this time.
All payments must be made through the mail with a Money Order, Cash, or Certified Check. (Sorry no personal checks) Please send payment along with your order # to our address, your order will ship as soon as payment has been received.  if you have any questions please email us info@kratomdeal.com thank you for your business.


At this time we cannot ship kratom to the following:


ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, WISCONSIN.