FAQ

How fast do you process and ship orders?
All orders will be shipped within 24-48 hours. Orders placed on the weekend will be shipped the following business day. (Monday) All orders are shipped from North Carolina. We do our best to ship all packages same day. 
How do i track shipment progress?
Once you have received an email from us that your order has been shipped, you can simply follow the link and to track your order. You typically receive an email confirmation immediately after the order has been shipped. Tracking Info is also available by logging into your account at www.KratomDeal.com
Do you ship to PO Boxes or APO/FPO Addresses?
We ship to PO boxes, however due to recent regulatioms with the military we do not ship to APO/FPO.
What if i entered Incorrect Address?
If you accidentally entered the wrong address for your shipment please contact us immediately after you have placed your order, as we ship orders extremely fast. info@kratomdeal.com
What Countries do you ship to?
Kratom Deal only ships to the Continental US and Hawaii
How long does shipping take?
• USPS First-Class arrives takes 3-5 Business Days, • USPS Priority Mail arrives in 2-3 Business Days • USPS Express arrives in 1 Business Day.  *KratomDeal is not responsible for any delays from USPS nor UPS. (Please email us at info@kratomdeal.com for any special shipping needs)
How do i cancel my order?
If you wish to cancel your order simply email us before your order ships. Once your order has shipped we are unable to cancel nor reroute your order.
Is my credit card information secure?
Absolutely! Kratom Deal guarantees your privacy and security. We are secured by an industry leading VeriSign SSL certificate which ensures encryption of your personal information. We do not store any credit card information, once your order has been processed, all credit card information is discarded from our servers.


Returns & Exchanges

We want you to be a satisfied customer, so all of the Kratom products are backed by a 14-day guarantee. This means that you will get a full refund if you are not fully satisfied with your order. The 14-day period is in effect from the time you get your order and is based on your tracking information.

In order to receive your refund, please use the contact form on the Kratom Deal website to fill out your request. A representative of Kratom Deal will assist you with processing your refund transaction at that time. During the transaction, the representative may suggest an exchange and/or ask you why you are dissatisfied with your product or service you received. The choice will be up to you as to whether you want a store exchange or full refund.

Opened or Unopened Packages must be returned by the customer during an exchange or refund.


Credit Card Refunds

The refund will credited back to the card you ordered your Kratom products on. A refund will typically take 2-7 business days to show on your statement. However, it may take longer in certain circumstances. If you have any questions concerning the process, feel free to contact customer support at any time.



At this time we cannot ship kratom to the following:


ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, WISCONSIN.